Transportation Assistant - Dispatcher

Department of Veterans Affairs

This position will operate within the Veteran Transportation Service (VTS) within Business Office Service at the Roseburg VA Health Care System. The incumbent(s) will collaborate with the Supervisory VTS Coordinator for transportation workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operation of the VTS.

• Major duties include but is not limited to: Performs work involving consult management, appointment, scheduling and admissions scheduling Collects, compile, and tracks data and statistical information Performs a basic analysis of the data and generates a variety of reports Evaluates documents such as sampling plans, permit applications, and other data collection forms Aggregates incoming data from a variety of sources Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate Enters pertinent information into an automated tracking system Schedules routes for assigned drivers, manages the Route Match program management software, coordinates vehicle maintenance, coordinates travel/transportation arrangements as needed with local Emergency Management Services (EMS), Disabled American Veterans (DAV) and other medical facilities Plans consult processing flow to ensure veterans receive consultation services in a timely manner Processes internal consultations Reviews workload on a daily basis to validate accurate reporting Coordinates the day-to-day operation of VTS flow, processes, and functions Validates program workload and ensure reporting is accurate Responds to "action required" notifications, insuring the primary providers are correct Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management of program; space utilization services Coordinates special mode of transportation using VTS assets to reduce facility costs Schedule, reviews, tracks requests for special mode of transportation via consults and requests directly received Performs other related duties as assigned Work Schedule: Monday - Friday, 7:30am to 4:00pm PST Telework: Not available. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant - Dispatcher/PD30308A Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized.

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